Responsible Gambling at Diriwan

1. Our Responsible Gambling Commitment

Diriwan provides gambling as an adult entertainment activity, not as a source of income, employment, investment, or financial recovery. Outcomes are uncertain, losses are possible, and no strategy can guarantee a profit. Diriwan responsible gambling guidance is intended to help Malaysian players understand these risks and make informed decisions.

Responsible gambling begins before the first wager. A player should decide how much money and time they can afford to spend, set those limits in advance, and stop when either limit is reached. A win should not be treated as proof that future wins will follow, while a loss should never be treated as something that must be recovered immediately.

2. Age Requirement and Account Protection

Diriwan casino-style services are intended only for eligible players aged 21 and above. A person must also be legally permitted to access gambling services from their location. Diriwan may request proof of age and identity when an account is created, reviewed, or used for a withdrawal.

Adults should take reasonable steps to prevent access by children and young people. Do not leave a Diriwan account signed in on a shared phone, tablet, or computer. Keep passwords and authentication codes private, avoid saving payment credentials on shared devices, and explain clearly that gambling is an adult activity involving real financial risk.

If you believe a person under 21 has accessed a Diriwan account, contact Diriwan support without delay. The account may be restricted while age, identity, and activity records are reviewed.

3. Set a Realistic Gambling Budget

A responsible gambling budget starts with essential monthly commitments. Malaysian players should first account for housing, groceries, transport, medical expenses, insurance, education, debt repayments, family support, emergency savings, and other regular obligations. Only a small amount remaining after those commitments should be considered for entertainment.

Your budget should be a loss limit, not a spending target. For example, deciding that RM50 is affordable does not mean you must spend RM50. If you lose the planned amount, stop. Do not transfer more through DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong simply because a live football match or casino session is still running.

Useful budgeting habits

• Separate gambling money from everyday banking and household funds.
• Never increase a limit in response to a loss, promotion, or upcoming match.
• Record the total amount spent across casino games and sports betting.
• Review your budget after changes to income, debt, rent, or family expenses.
• Do not count possible winnings as part of your monthly income.

4. Deposit Limits

Deposit limits place a boundary on how much money can enter a Diriwan account during a selected period. They are most effective when set before gambling begins and while you are calm. Choose an amount based on affordability, not on bonus eligibility, VIP progress, previous losses, or the size of a possible payout.

A request to reduce a limit should be applied as soon as reasonably possible. A request to increase a limit may be subject to a delay or review so that the decision is not made impulsively. Contact Diriwan support if you need help understanding or applying available account controls.

5. Time Limits and Cooling-Off Periods

It is easy to lose track of time during live casino sessions, slot play, esports markets, EPL matches, or Liga Super Malaysia fixtures. Decide when a session will end before it starts. Use a clock or phone reminder, take regular breaks, and avoid moving directly from one gambling product to another.

A cooling-off period temporarily restricts access and creates space for a clear decision. Consider requesting a break if you are gambling for longer than planned, playing late into the night, hiding sessions, missing work or family commitments, or continuing after the activity has stopped being enjoyable.

During a cooling-off period, do not move to another gambling service. Use the break to review finances, remove gambling notifications, speak with someone you trust, and consider independent support. If a temporary break does not feel sufficient, request self-exclusion.

6. Self-Exclusion

Self-exclusion is a stronger responsible gambling measure for players who want to stop gambling for an extended period. A Diriwan self-exclusion request may restrict account access, deposits, wagering, and promotional communications in accordance with the selected arrangement and applicable account procedures.

A self-excluded player must not attempt to open another Diriwan account, use a relative's or friend's account, change identity details, or bypass technical restrictions. Diriwan may retain essential exclusion records to help identify and restrict duplicate registration attempts.

7. Recognising Signs of Harm

Gambling-related harm can develop gradually. It may affect money, sleep, mood, relationships, work performance, and physical health before a player recognises the overall pattern. Honest self-review is an important part of Diriwan responsible gambling.

Experiencing one or more of these signs does not require you to wait for a crisis. Stop gambling, request account restrictions, and seek independent support as early as possible.

8. A Quick Responsible Gambling Check

Before opening Diriwan or placing a wager, ask yourself:

1. Have I paid all essential bills and set aside required savings?
2. Can I afford to lose the full amount without financial stress?
3. Have I set a firm MYR loss limit and a session end time?
4. Am I calm, rested, sober, and making the decision freely?
5. Am I gambling for entertainment rather than to escape a problem?
6. Will I stop without depositing again if the planned amount is lost?

If any answer is “no”, do not gamble. Take a break and review your circumstances. Avoid gambling while upset, under the influence of alcohol, affected by medication, or experiencing financial pressure.

9. Support Resources

Independent support can help you understand gambling behaviour, create financial safeguards, and speak openly without judgement. The following names and contact details are provided as plain text only. Availability, opening hours, and service scope may change, so confirm current details before relying on a service.

10. Guidance for Family and Friends

If you are concerned about someone else's gambling, choose a calm moment to speak privately. Focus on observable effects such as unpaid bills, borrowing, stress, missed commitments, or secrecy rather than using blame. Listen carefully and encourage the person to consider a break, account restrictions, financial safeguards, and professional support.

Do not lend money to cover gambling losses or take responsibility for placing bets. Where appropriate, agree on practical protections for shared finances, such as separate accounts, spending alerts, or temporary control of essential household payments. Protect your own wellbeing and seek support for yourself if the situation is causing distress.

Diriwan cannot disclose private account information to another person without appropriate authority. However, general concerns may be reported to Diriwan support for review. Immediate safety concerns should be directed to the appropriate Malaysian emergency or support service.

11. Privacy and Responsible Gambling Records

Diriwan may process account activity, deposit patterns, session information, limit requests, cooling-off records, support communications, and self-exclusion instructions to administer responsible gambling controls and protect platform integrity.

Relevant self-exclusion information may be retained after an account is closed to help prevent attempts to bypass a restriction. Details about collection, use, security, retention, and privacy rights are available in the Diriwan Privacy Policy.

12. Contact Diriwan

Contact Diriwan support if you want to discuss a deposit limit, cooling-off period, self-exclusion, account closure, or concern about your gambling activity. Support is available 24 hours a day, seven days a week.

Email: [email protected]
Average live-chat response: approximately 3–5 minutes

The email address is displayed as plain text and is not clickable. When requesting self-exclusion, use direct wording such as “I want to self-exclude” so that the request can be distinguished from an ordinary account query.