Our Story
About Diriwan —
Built for Malaysia, Built to Last
Diriwan was created with one clear goal: to give Malaysian players a platform that truly understands them — local payment methods, local sports, local languages, and a genuine commitment to fair play. Here's who we are and how we got here.
The Diriwan Story
From a Small Team in KL
to Malaysia's Most Trusted Name
Diriwan started in 2017 as a small but ambitious project led by a group of Malaysian gaming industry veterans who were, frankly, tired of the options available to local players. Most international platforms at the time treated Malaysia as an afterthought — slow withdrawals, no local e-wallet support, and customer service that couldn't tell Kuala Lumpur from Kota Kinabalu.
The founding team set out to solve every pain point that real Malaysian players faced. The first version of Diriwan launched with full Maybank2u and CIMB Clicks integration — a small thing to outsiders, but a revelation to players in Petaling Jaya and Johor Bahru who had grown used to clunky bank-transfer workarounds. Within the first six months, the platform had grown to 15,000 registered members, almost entirely through word-of-mouth in Malaysian gaming communities.
By 2019, Diriwan had added live casino with Mandarin and Bahasa Melayu-speaking dealer streams, and an expanded sports betting product covering not just the EPL and UEFA Champions League, but Liga Super Malaysia fixtures that most global books barely acknowledged. Malaysian football fans finally had a home.
The years 2020 and 2021 brought unprecedented growth in online gaming across Southeast Asia. Diriwan responded by expanding its technical infrastructure — migrating to a proprietary platform capable of handling over 50,000 concurrent users without degradation. Touch 'n Go eWallet and DuitNow integrations were launched during this period, allowing instant deposits that matched the speed expectations of a new generation of Malaysian players.
Today, Diriwan serves over 250,000 active members across Malaysia — from Shah Alam apartment blocks to Penang island coffee shops — processing more than RM 5 million in payouts daily. We remain headquartered and focused on Malaysia, with a product roadmap driven entirely by feedback from our own community.
Platform Milestones
Platform Launch
Diriwan goes live with Maybank2u, CIMB Clicks, and an initial library of 800 games. First 15,000 members within 6 months.
Live Casino Goes Live
Multi-language live dealer streams launched — English, Bahasa Melayu, and Mandarin. Player base crosses 50,000.
Liga Super Malaysia Coverage
Full Liga Super Malaysia odds added alongside EPL and Champions League. Malaysian football finally gets the coverage it deserves.
Touch 'n Go & DuitNow Added
Instant e-wallet and real-time transfer integration. Platform migrated to proprietary infrastructure with 50K+ concurrent capacity.
250,000+ Active Members
Over RM 5M paid out daily. VIP programme launched with six tiers. Platform rated #1 by Malaysian gaming community polls.
Our Core Values
Mission, Vision & What We Stand For
Every decision at Diriwan — from product features to support staffing to payout speeds — flows from a small set of values that have never changed since day one.
Player-First, Always
We make every platform decision by asking one question: does this make the experience better for Malaysian players? If the answer isn't clearly yes, we don't ship it. Our roadmap is literally built from support ticket themes and community feedback threads.
Radical Transparency
We publish our withdrawal processing times, display actual RTP figures on every game, and never bury bonus wagering requirements in fine print. Diriwan players deserve to make informed decisions — so we make sure all the relevant information is visible and plain-English.
Speed as a Standard
A 5-minute withdrawal should be the norm, not a premium feature. We've invested heavily in our payment infrastructure — DuitNow, Touch 'n Go eWallet, and FPX integrations — precisely because Malaysian players shouldn't have to wait days to access their own money.
Genuine Responsibility
Responsible gambling isn't a checkbox for us — it's built into the product. Deposit limits, cool-off periods, and self-exclusion tools are accessible from every account dashboard. We will never market aggressively to players who have opted into responsible gambling controls.
Proudly Local
We root for Selangor and JDT just as much as we follow EPL. Diriwan sponsors local esports tournaments, supports Liga Super Malaysia coverage, and our support team is staffed by Malaysians who actually know the difference between GrabPay and TNG. Local flavour isn't a marketing line for us.
Continuous Improvement
The platform you use today is meaningfully better than the one we launched in 2017 — and the one we launch next year will be better still. Our engineering and product teams ship updates every two weeks. We track, measure, and relentlessly iterate on every part of the player experience.
Local Commitment
What Diriwan Commits
to Every Malaysian Player
Thousands of Malaysian players have placed their trust in Diriwan. That trust isn't abstract — it translates into specific, measurable commitments that we hold ourselves accountable to, publicly and consistently.
Whether you're a casual weekend player in Penang or a high-volume sports bettor in Kuala Lumpur, these commitments apply equally to your account. No tiers of service quality — every Diriwan player deserves the same baseline of care.
Withdrawals Processed Within 15 Minutes
For verified accounts using DuitNow or Touch 'n Go eWallet, we target a 5–15 minute withdrawal window. FPX bank transfers may take slightly longer depending on your bank's processing schedule, but we initiate from our side immediately.
Bank-Grade Security on Every Account
256-bit SSL encryption, two-factor authentication, and proactive fraud monitoring protect your account and funds at all times. We conduct regular third-party security audits and act on findings within 30 days.
Honest RTP — No Hidden House Edges
Every game on Diriwan displays its independently verified RTP percentage. We do not modify RTPs from published figures, and we do not use proprietary game builds with altered payback rates.
Support in English, Bahasa Melayu & Mandarin
Our 24/7 support team includes native speakers in all three languages. Wait times average 3–5 minutes on live chat. We do not use automated chatbots for complex account issues — real people handle real problems.
No Misleading Bonus Terms
Every promotion on Diriwan comes with clearly stated wagering requirements, eligible games, and expiry dates — in plain English at the top of the offer page, not buried in a footnote. If a bonus sounds too good to be true, we'll tell you why it isn't before you claim it.
Our Culture
The People Behind Diriwan
"We built Diriwan because we were Malaysian players first. Every feature we build, we ask ourselves: would we actually want this?"
Our team spans Kuala Lumpur, Penang, and Johor Bahru, with a distributed technical team handling platform infrastructure. We're a diverse group — Malay, Chinese Malaysian, Indian Malaysian, and international — which is exactly why we understand the nuances of serving Malaysia's multicultural player base better than any foreign-headquartered competitor can.
We operate with a flat culture where customer-facing insights from our support agents directly inform product decisions. When players in our live chat tell us something isn't working, that feedback reaches engineering within 48 hours. No bureaucratic chain, no quarterly roadmap waiting rooms.
Engineering Team
40+ engineers shipping platform improvements on a two-week release cycle. Zero downtime deployments since 2022.
Support Team
120+ agents across three shifts covering 24/7 in English, Bahasa Melayu, and Mandarin. Average response: 3–5 min.
Product Team
Data-led product decisions backed by player feedback, session analytics, and competitive market research across Malaysia.
Partnerships Team
Manages relationships with international game studios and payment providers to bring new options to Malaysian players first.
Our commitment to responsible gambling is also a team value — every new hire completes a responsible gambling training module in their first week, regardless of their role. For more information, visit our Responsible Gambling page.
Ready to Experience Diriwan for Yourself?
Join over 250,000 Malaysian players who've made Diriwan their home for online casino, live betting, and sports. Fast MYR payouts, 24/7 local support, and 3,500+ games waiting for you.
For players aged 21 and above only. Play responsibly. | Responsible Gambling