Diriwan Privacy Policy for Malaysian Players

1. Introduction

Diriwan respects the privacy of visitors and registered players. This Privacy Policy applies to personal information processed in connection with the Diriwan website, player accounts, casino games, live dealer services, sports betting markets, promotions, payment functions, and customer support.

By accessing Diriwan or supplying personal information, you acknowledge the practices described in this policy. This Privacy Policy should be read together with the Diriwan Terms & Conditions. Where consent is required, Diriwan will request it through an appropriate notice or account setting.

2. Scope and Definitions

In this policy, “personal information” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, recording, organising, using, storing, sharing, correcting, restricting, and deleting personal information.

“Account data” refers to information connected with a Diriwan player profile. “Service data” includes information produced when a person visits Diriwan, places a wager, plays a game, makes an MYR transaction, claims a promotion, or contacts the Diriwan support team.

3. Information Diriwan Collects

Information you provide

When you create or manage an account, Diriwan may collect your full name, date of birth, residential address, nationality, mobile number, email address, preferred language, username, and account security information. Diriwan may also record communication preferences and responsible gambling settings.

Identity and verification information

Diriwan may request a MyKad, passport, driving licence, selfie, proof of address, bank statement, payment screenshot, or other evidence reasonably required to verify age, identity, address, payment ownership, or source of funds. Verification information is used to protect players and support compliance checks.

Payment and transaction information

Diriwan may process deposit and withdrawal details relating to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. Relevant records may include transaction references, amounts, dates, account-holder names, payment status, and limited masked account details.

Gameplay and betting information

Diriwan records casino sessions, game selections, stakes, wins, losses, bonuses, sports wagers, odds, settlements, and related account events. This may include activity involving EPL, Liga Super Malaysia, UFC, live football, slots, baccarat, blackjack, roulette, and other available products.

Technical information

When you access Diriwan, technical systems may record an IP address, browser type, device type, operating system, language, session identifiers, approximate location, access time, referral information, and security events. Diriwan uses this information to operate the website, diagnose faults, prevent abuse, and protect accounts.

4. How Diriwan Uses Personal Information

Diriwan may process personal information for the following purposes:

• creating, administering, securing, and closing Diriwan accounts;
• confirming age, identity, address, and payment-method ownership;
• accepting MYR deposits, processing withdrawals, and maintaining transaction records;
• settling casino games and sports wagers accurately;
• delivering promotions, loyalty benefits, and account communications;
• detecting fraud, collusion, bonus abuse, money laundering, chargeback misuse, and unauthorised access;
• providing support in English, Bahasa Melayu, or Chinese;
• administering deposit limits, cooling-off periods, self-exclusion, and other responsible gambling measures;
• analysing platform performance and improving the Diriwan player experience; and
• meeting legal, security, accounting, dispute-resolution, and record-keeping obligations.

5. Legal Grounds for Processing

Depending on the information and purpose, Diriwan may process personal information because it is necessary to provide requested services, fulfil the Diriwan player agreement, comply with a legal obligation, protect legitimate business and security interests, establish or defend legal claims, or respond to your consent.

Legitimate interests may include preventing fraud, maintaining platform integrity, improving services, handling complaints, protecting player funds, and ensuring that Diriwan promotions are used fairly. Diriwan considers the effect of such processing on player privacy before relying on legitimate interests.

6. Identity Checks and Automated Assessment

Diriwan may use account, payment, device, location, and gameplay signals to identify unusual activity. Certain systems may automatically flag transactions or account events for human review. A flag does not necessarily mean that wrongdoing has occurred.

Diriwan may temporarily delay a withdrawal, request additional documents, limit account access, or refer an event to a specialist review team where risk indicators require clarification. Where a significant decision is based on automated assessment, you may ask Diriwan support for an explanation and appropriate human review.

7. Sharing and Disclosure

Diriwan may disclose limited personal information to carefully selected processors and service providers that support hosting, cybersecurity, customer support, identity verification, payment processing, analytics, fraud prevention, game delivery, and sports data.

Banks and payment providers may receive information necessary to process transactions through DuitNow, FPX, Malaysian online banking, or supported e-wallets. Diriwan requires service providers to use information only for authorised purposes and to apply appropriate confidentiality and security controls.

Diriwan may also disclose information where reasonably necessary to comply with lawful requirements, investigate suspected fraud, protect a player or another person, enforce the Diriwan Terms & Conditions, resolve disputes, or support a business reorganisation subject to suitable confidentiality measures.

8. International Data Handling

Some technical, payment, verification, or game-service functions may operate outside Malaysia. Where personal information is handled across borders, Diriwan takes reasonable steps to require safeguards appropriate to the nature of the information and the associated privacy risk.

These safeguards may include contractual confidentiality duties, processing restrictions, access controls, encryption, security reviews, and requirements to report suspected data incidents. Diriwan does not permit an overseas provider to use player information for unrelated independent marketing.

9. Cookies and Similar Technologies

Diriwan may use cookies, local storage, session identifiers, and comparable technologies to remember account preferences, maintain secure sessions, measure platform performance, identify technical errors, and prevent fraudulent access.

Essential technologies are required for functions such as authentication, transaction security, language preferences, and account protection. Other technologies may support service analysis and personalisation. Browser settings can restrict some storage, although disabling essential functions may affect how Diriwan operates on your device.

10. Data Security

Diriwan applies layered security controls designed to protect personal information against accidental loss, alteration, unauthorised disclosure, misuse, or access. Controls may include encryption in transit, access management, authentication measures, network monitoring, secure development practices, staff confidentiality duties, and incident-response procedures.

No online service can guarantee absolute security. You must protect your Diriwan password, avoid sharing authentication codes, keep your registered contact details current, and notify Diriwan promptly if you notice an unfamiliar login, payment, or account change.

11. Retention of Information

Diriwan retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, security, accounting, responsible gambling, and dispute-resolution requirements.

Closing a Diriwan account does not always result in immediate deletion. Certain account, identity, transaction, betting, self-exclusion, and complaint records may need to be retained to prevent fraud, honour responsible gambling restrictions, resolve claims, or satisfy record-keeping obligations.

When retention is no longer necessary, Diriwan will take reasonable steps to delete, anonymise, or securely isolate the information according to established retention procedures.

12. Marketing Preferences

Where permitted and consistent with your preferences, Diriwan may send information about bonuses, sports markets, casino releases, loyalty rewards, or platform updates. Marketing may be tailored using general account interests and prior service activity.

You may ask Diriwan to stop promotional communications. An opt-out will not prevent essential operational messages concerning account security, identity verification, payment processing, responsible gambling controls, material policy changes, or service availability.

13. Responsible Gambling Data

Diriwan may process gameplay patterns, deposit frequency, spending changes, session duration, limit requests, cooling-off records, support conversations, and self-exclusion instructions to administer responsible gambling measures and identify possible indicators of harm.

This information may be subject to additional access restrictions because of its sensitive nature. Diriwan may retain self-exclusion records after account closure to help prevent a restricted person from creating another account. Further information appears on the Diriwan Responsible Gambling page.

14. Your Privacy Rights

Subject to applicable requirements and identity verification, you may request information about the personal data Diriwan holds and how it is used. Some rights may be limited where retention or processing is required for fraud prevention, legal compliance, account security, responsible gambling, or the defence of claims.

Diriwan may request proof of identity before responding to protect your information from unauthorised disclosure. Diriwan aims to handle verified requests within a reasonable period and will explain if additional time or a lawful limitation applies.

15. Information About Other People

You must not provide another person's identity, bank, e-wallet, payment, or contact information to Diriwan unless you are lawfully authorised to do so. Player accounts and payment methods must be personal and may not be shared.

If Diriwan receives information that appears to belong to another person, account access or transactions may be restricted while ownership and authority are reviewed. This protects both the account holder and the person whose information may have been used.

16. Age Restriction

Diriwan services are intended only for eligible players aged 21 and above. Diriwan does not knowingly permit minors to maintain gambling accounts. Age verification may be completed during registration, before withdrawal, or whenever account information requires review.

If Diriwan identifies information connected with an underage person, the account may be suspended and the data handled according to legal, security, and record-keeping obligations. A parent or guardian who believes a minor has supplied information should contact Diriwan support promptly.

17. Policy Updates

Diriwan may update this Privacy Policy to reflect changes in technology, services, payment methods, security procedures, responsible gambling practices, or legal obligations. Material revisions will be identified by a new effective date and may also be communicated through appropriate account notices.

You should review this page periodically. Continued use of Diriwan after an updated policy takes effect means that you acknowledge the revised information, except where fresh consent is legally required.

18. Contact Us

Questions, concerns, or privacy requests may be directed to Diriwan support. Support is available 24 hours a day, seven days a week, with an average live-chat response time of approximately 3–5 minutes.

Email: [email protected]
Supported languages: English, Bahasa Melayu, and Chinese

The email address is displayed as plain text and is not clickable. When submitting a privacy request, provide enough detail for Diriwan to understand the matter, but do not send passwords or authentication codes.